Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  Custom embroidery and custom sizes beyond the standard sizes listed are unique items and not eligible for return.  Please measure your pet's neck, if you ordered the wrong size, the item can be exchanged but the cost of shipping the corrected size is the customer responsibility.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.   Please provide order number so Fancy Dawgz staff can verify proof of purchase. 

To start a return, you can contact us at info@fancydawgz.com. Return shipping cost is the responsibility of the customer.  Please use USPS Ground Advantage or a trackable mail service, Fancy Dawgz is not responsible for lost or missing returned packages.  Please note that returns will need to be sent to the following address: 

Fancy Dawgz, PO Box 697 McAdenville, NC  28101

Upon receipt of your package, your products will be examined and a refund of the product cost will be issued to your original method of payment.  Please remember it can take some time for your bank or credit card company to process and post the refund.  The cost of shipping the original item to you cannot be refunded. Items sent back to us without first requesting a return will not be accepted.  Return shipping is the customer responsibility

You can always contact us for any return question at info@fancydawgz.com .

You can also send a text or call (704) 222-8136 as well as email fancydawgz@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  After 14 days, items that are worn, scratched, torn are considered normal wear & tear and cannot be returned.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or special made customized products.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  If the wrong size was ordered, we understand it is hard shopping online.  Fancy Dawgz will allow one shipment for an additional item that is the correct size but the shipping cost for the new item is the customer responsibility and the invoice for the shipping cost must be paid in full before the corrected size can be shipped to you.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fancydawgz.com.